Return & Refund Policy

Last Updated: 10 June 2026

Thank you for purchasing from East-Bridge Chemicals Limited ("East-Bridge").

Because our products consist primarily of digital market intelligence reports and downloadable content, special refund conditions apply.

1. Digital Products

All reports sold through our website are digital products delivered electronically.

Due to the nature of digital content, all sales are generally final once a report has been delivered, accessed, or downloaded.

2. Non-Refundable Purchases

We do not offer refunds for:

• Change of mind
• Accidental purchases
• Incorrect purchasing decisions
• Failure to read the report description before purchase
• Lack of expected business results
• Changes in market conditions after purchase
• Differences between actual market developments and report forecasts

3. Technical Delivery Issues

If you experience a technical issue that prevents you from accessing or downloading a purchased report, please contact us within 7 days of purchase.

Examples include:

• Download link not working
• Corrupted file
• Failure to receive delivery email

We will make reasonable efforts to:

• Re-send the report
• Provide an alternative download method
• Resolve the technical issue

4. Duplicate Purchases

If you accidentally purchase the same report more than once, please contact us within 7 days of the transaction.

Verified duplicate purchases may be eligible for a refund at East-Bridge's discretion.

5. Incorrect Delivery

If East-Bridge delivers a report that differs from the product purchased, we will provide the correct report or issue a refund where appropriate.

6. Refund Processing

Where a refund is approved, it will be processed through the original payment method used for the purchase.

Processing times may vary depending on the payment provider and financial institution.

7. Report Updates

Market intelligence reports may be updated periodically.

The purchase of a report does not automatically entitle the buyer to future editions, updates, revisions, or subsequent releases unless explicitly stated on the product page.

8. Contact Us

For any questions regarding refunds or technical delivery issues, please contact:

East-Bridge Chemicals Limited

Email: info@eastbridge-chem.com

Website: www.east-bridge.com